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QUESTION 435 What does the continual service improvement (CSI) approach enable a business to achieve?
A. It keeps the communication going within the business B. It helps the business in making decisions on improvement initiatives C. It helps the stakeholders understand their customers D. It dictates the way the business interacts with external suppliers
Vendor: EXIN Exam Code: EX0-114 Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
QUESTION 1 Which of the following is a benefit of ISO/IEC 20000 certification?
A. It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year. B. It shows that a company manages IT Services according to an independently audited quality standard. C. It shows that a company takes quality seriously and that each service is independently audited before it is being delivered. D. It shows that the highest possible quality level has been achieved.