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Following questions and answers are all new published by EXIN Official Exam Center: http://www.lead2pass.com/itil-foundation.html

What does the continual service improvement (CSI) approach enable a business to achieve?

A.    It keeps the communication going within the business
B.    It helps the business in making decisions on improvement initiatives
C.    It helps the stakeholders understand their customers
D.    It dictates the way the business interacts with external suppliers

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Download Free EXIN PR2F PDF and VCE Updated Today

Vendor: EXIN
Exam Code: PR2F
Exam Name: PRINCE2® Foundation

What process covers the acceptance and execution of project work by external suppliers?

A.    Controlling a Stage
B.    Managing a Stage Boundary
C.    Managing Product Delivery
D.    Directing a Project

Answer: A

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OFFER EXIN EX0-114 PDF and EX0-114 VCE Full Version

Vendor: EXIN
Exam Code: EX0-114
Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000

Which of the following is a benefit of ISO/IEC 20000 certification?

A.    It guarantees that all certified IT Service Management processes are at least audited by a registered certification body once a year.
B.    It shows that a company manages IT Services according to an independently audited quality standard.
C.    It shows that a company takes quality seriously and that each service is independently audited before it is being delivered.
D.    It shows that the highest possible quality level has been achieved.

Answer: B

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ITIL Foundation 2014: ITIL-Foundation Exam
ITIL-Foundation Questions & Answers
Exam Code: ITIL-Foundation
Exam Name: ITIL Foundation 2014
Q & A: 215 Q&As

What do customer perceptions and business outcomes help to define?
A. The value of a service
B. Governance
C. Total cost of ownership (TCO)
D. Key performance indicators (KPIs)
Answer: A

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