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QUESTION 61
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)

A.    An additional voice gateway is required for Silent Monitoring.
B.    They extend and connect.
C.    They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.
D.    They are limited only to PSTN phones and mobile phone; IP phones are not supported.

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QUESTION 51
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

A.    replaces header script
B.    normalization script
C.    association script
D.    transformation script

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QUESTION 41
Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

A.    Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)
B.    Disable the Fabric Failover option.
C.    Disregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments.
D.    Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.
E.    Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

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QUESTION 31
In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)

A.    Direct Preview dialing mode
B.    Progressive dialing mode
C.    Predictive dialing mode
D.    Transfer to IVR dialing mode
E.    Courtesy Callback Dialing mode

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QUESTION 21
The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

A.    Finesse desktop application
B.    Finesse REST API
C.    Finesse VXML applications
D.    Finesse HTTP server
E.    Finesse administration application
F.    Finesse CTI Object application

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QUESTION 11
Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

A.    In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
B.    The high priority queue for the private network should be granted 90 percent of total available bandwidth.
C.    The high priority queue for the private network should be granted 75 percent of total available bandwidth.
D.    The high priority queue for the private network should be granted 65 percent of total available bandwidth.
E.    Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
F.    Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

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QUESTION 1
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

A.    Boolean or proficiency
B.    string or integer
C.    Boolean or integer
D.    proficiency or array

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